Making Travel Arrangements

CTO

IRs must use the Commercial Travel Office (either through DTS or by calling the CTO) for any travel which is reimbursable.  For booking travel outside of DTS, call the CTO that services your active component unit of assignment.  Be sure to tell them you are a reservist.  If you have difficulty finding the number for your unit's servicing CTO, you can use the phone number found on this list.  Although it is labeled "after hours," these are the direct phone numbers for the service Travel Management Companies. 

 

Lodging

For any lodging reservations that are reimbursable (official travel), IRs need to book through DTS or directly with the on-base lodging at the duty location.  Reimbursement for travel will be applied in accordance with the JTR and rates most advantageous to the government.

Helpful Links In some states, lodging taxes are exempt.  However, it not only depends on the state, but whether or not you're using your GTC or a centrally-billed account. This website allows you to look up the state and whether or not your IMA GTC is exempt.  If it is, the form to provide the hotel is provided there as well. 

GSA Hotel Tax Exemption Website

Keep in mind that if you stay off base without a non-availability, you are limited to the cost of on-base lodging.  If you have a non-availability, you are limited to per diem, including the tax (if charged).  If your room is above that cost and you have no alternative, you can request "150% of allowed" on your orders.

Integrated Lodging Program
 

If you travel to a location where the Integrated Lodging Program (ILP) is applicable, lodging must be booked in the following order of priority:  1) Government quarters, 2) Privatized lodging, 3) DoD Preferred commercial lodging. If government quarters on a ILP site are not available, then you must use privatized lodging on the installation. If privatized lodging is not available, then you must stay at a DoD Preferred lodging hotel.

If you choose to stay at a DoD Preferred lodging hotel but government quarters or privatized lodging was available, then reimbursement will be limited to the government quarters or privatized lodging rate. If you choose lodging outside of these options, then reimbursement will be limited to the rate that the ILP priorities were available. Deviating from ILP guidance will result in lodging reimbursement being limited to the rate most advantageous to the government.

 

IDTs

If you're conducting IDTs, your 40A acts as a replacement for orders. In cases where on-base lodging isn't accessible, you'll need a non-availability statement to accompany your travel voucher. Failure to provide this statement will cap your reimbursement at the on-base lodging/per diem rate for that location. If the installation where you'll conduct your IDTs is on an ILP, adhere to the outlined steps above to ensure accurate reimbursements.

Airline Reservations

If orders have already been approved, check the back of your orders to see whether the voucher will be filed in DTS or RTS.

- If DTS, members should log into DTS and book flights and lodging through the system.

- If RTS (or if orders are not yet approved), IRs can book travel by calling their base of assignment’s CTO or by calling the number for their unit's location.

DON'T FORGET! Reservists can make flight reservations without approved orders, but approved orders (or a VOCO) must be submitted to CTO no later than 72 hours prior to travel.

If you qualify for IDT Travel reimbursement (Critical AFSC list), you may use the CTO to book your flights if you have already submitted your "IDT at Home Station" TDY request in AROWS-R.  That "TDY order" will need to be given to the CTO 3-days prior to your flight.  You can also get your airline tickets on your own, however. 

It MAY be possible to use Space-R travel for IDT travel.  According to AFI 24-605, V2, para 2.22:

2.22.  Inactive Duty Training (IDT).  Reserve component forces authorized in DoDI 4515.13, to travel on DoD aircraft for reserve inactive duty training, may be eligible to use a non-billable CIC (see Table 2.1).
      2.22.1.  Approved travel authorization may include a memorandum letter or appropriate service form, directing a member to perform IDT and must indicate the dates and locations of training and be signed by an approving authority other than the member. (T-2).
      2.22.2.  PSAs will process IDT travelers who are not pre-booked as space-r, after all other travel priority “4” passengers using travel priority “4 and type travel code “NR”. (T-2).
 

Car Rental

IRs may request a compact car rental while on orders (AT, MPA, RPA, school) by noting it in their DTS authorization.  You may be asked to provide a rental car worksheet (below).  Your orders will always state NO RENTAL CAR AUTHORIZED; however, that's standard text since orders are now written without travel entitlements.  All travel for orders is done through DTS. 

Rental cars are not reimbursable for IDT days.  

Document Link

Travel Navigation

Travel Reimbursement Office
(Information updated as of Jul 13, 2026)

Current Processing Times and Backlog

CATEGORY CURRENT VOLUME STATUS/WAIT TIME
DTS/OTDA Tickets 17 tickets Up to 48 hours response time
myFSS cases 311 open cases Varies
DTS Authorizations 493 authorizations Processing departures on/before Jul 13, 2026
DTS Vouchers 728 vouchers Processing submissions from Jun 18, 2026 (17 bus. days)
DTS Local Vouchers 69 vouchers Processing submissions from Jun 17, 2026 (17 bus. days)
PCS/RTS Vouchers N/A Processing submissions from Jul 07, 2026















 



⚠️ IMPORTANT FYSA FOR PCS VOUCHERS: Once technician review is complete, your voucher routes to an auditor. After the audit, anticipate approximately 14 business days for Advice of Payment (AOP) generation in myPay and deposit to your account/GTC.

 Member Action Items

  1. File Promptly: Submit your Travel Voucher within 5 business days of travel completion (per the JTR).
  2. Stay Responsive: Monitor DTS or MyFSS for returned vouchers and correct them immediately.
  3. Verify Contact Info: Ensure your email is accurate in both DTS and MyFSS to receive notifications.
  4. Communicate: Contact your Detachment if your voucher exceeds the processing times listed above.
  5. Manage GTC: If reimbursement delays will cause your GTC to become past due or maxed out, contact your GTC monitor ASAP to place it in Mission Critical Status.

📞 Need Support?

  • Ticket Submission: Create a DTS or RTS Support ticket via MyFSS HERE.
  • HQ RIO Customer Service Hour: Join our live Q&A via ZoomGov: Join Meeting.

 

Making Travel Arrangements
CTO, Lodging, Airline Reservations and Car Rental.

IDT Travel
This guide is specific to IDT Outside Normal Commute Distance Travel and IDT Lodging. It will show you how to make travel arrangements and claim expenses including IDT lodging.

GTCC Policies
Government Travel Card use is mandatory for official travel expenses.  The program, however, is managed through your active duty unit of assignment's GTC Program Manager.  For any questions, contact that person or your Unit Reserve Coordinator. 

Helpful Links

HQ RIO Customer Service Hour is a live, video conference call to help answer pay, orders, and travel-related questions. It is held the second Saturday of each month from 8 to 9 a.m. MT and the fourth Saturday of each month from 2 to 4 p.m. MT. 
Joint the Zoom meeting
Meeting ID: 161 385 4292
Passcode: 936906


DTS Support or RTS Support
TFSC: 1-800-525-0102 - DSN: 665-0102

AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours:  1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166

Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb:  AFRC.UTAPSWEB@US.AF.MIL

Guides


Quick Guides page graphic link
 

Graphic link The Guide for Individual Reservists page