Have questions about DTS and Travel? Join the HQ RIO Customer Service Hour! Click HERE for more info!
Information is current as of Mar. 9, 2026
Travel Reimbursement Office: Total Cases currently submitted auth/vouchers, and business days.
- Currently Open MyFSS: 206 cases
- Current DTS/ODTA MyFSS Tickets: 20, Response time is up to 48 hours.
- DTS/Auth: 461 authorizations traveling on or before Mar 15, 2026
- DTS/ Vouchers: 323 vouchers submitted Feb 21, 2026: 10 Business Days
- DTS/Local Vouchers: 174 local vouchers submitted Feb 19, 2026: 11 Business Days
- PCS/RTS: vouchers submitted Mar 2, 2026
DTS Support or RTS Support: Create a MyFSS ticket HERE.
FYSA: Once PCS vouchers complete technician review, they route through an auditor prior to being processed for payment. Once audit is complete, anticipate approx. 14 business days for Advice of Payment (AOP) generation in myPay and payment to your account/GTC. Actions for the Member:
1) File your Travel Voucher within 5 business days of completion of travel per the JTR.
2) Monitor DTS or MyFSS for corrections to your voucher as appropriate and respond as soon as possible.
3) Ensure your email is correct in your DTS and MyFSS profiles to prevent delays in receiving notifications.
4) Communicate with your Detachment as soon as possible if your voucher is not meeting the processing times outlined above.
5) If reimbursement delays will likely cause your GTC balance to become past due, or if you anticipate reaching your credit limit due to back-to-back travel, discuss placing your GTC in Mission Critical Status with your active component GTC monitor as soon as possible.
6) HQ RIO Customer Service Hour
To attend, use this meeting link: Join ZoomGov Meeting https://www.zoomgov.com/j/1613854292?pwd=dWh3QlEzRktGK2pNeUlOS3FlS0Iydz09
Meeting ID: 161 385 4292 Passcode: 936906
TFSC: 1-800-525-0102 - DSN: 665-0102
AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb: AFRC.UTAPSWEB@US.AF.MIL
FOR DTS SUPPORT:
Contact your detachment Organizational Defense Travel Administrator (ODTA).
HQ RIO Customer Service Hour: Click HERE
Meeting ID: 161 385 4292
Passcode: 936906
DTS Support or RTS Support: Click HERE
TFSC: 1-800-525-0102 - DSN: 665-0102
AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb: AFRC.UTAPSWEB@US.AF.MIL