Have questions about DTS and Travel? Join the HQ RIO Customer Service Hour! Click HERE for more info!
We are aware of delays in processing payments. All affected payments are being actively tracked by the appropriate enterprise systems, and our support teams are working to restore normal processing times. There is no action required on the part of the traveler. We are continuously monitoring the situation and will provide a follow-up communication as soon as we gather more information or when standard payment processing operations resume. TAC has informed us that they are aware of the issue happening to docs stuck at OBLIG SUBMITTED and SPP SUBMITTED. There may be other issues, but this is two that they are aware of.
Travel Reimbursement Office (information updated as of Jun 8, 2026)
Total cases currently submitted, authorizations/vouchers, and business days:
- Currently open myFSS cases: 112
- Current DTS/ODTA myFSS tickets: 12, response time is up to 48 hours
- DTS/Auth: 510 authorizations working on depart dates on or before Jun 20, 2026
- DTS/Vouchers: 579 vouchers submitted May 18, 2026: 15 business days
- DTS/Local Vouchers: 71 local vouchers submitted Jun 1, 2026: 5 business days
- PCS/RTS: vouchers submitted Jun 8, 2026
DTS Support or RTS Support: Create a MyFSS ticket HERE.
FYSA: Once PCS vouchers complete technician review, they route through an auditor prior to being processed for payment. Once audit is complete, anticipate approx. 14 business days for Advice of Payment (AOP) generation in myPay and payment to your account/GTC.
Actions for the Member:
1. File your Travel Voucher within 5 business days of completion of travel per the JTR.
2. Monitor DTS or MyFSS for corrections to your voucher as appropriate and respond as soon as possible.
3. Ensure your email is correct in your DTS and MyFSS profiles to prevent delays in receiving notifications.
4. Communicate with your Detachment as soon as possible if your voucher is not meeting the processing times outlined above.
5. If reimbursement delays will likely cause your GTC balance to become past due, or if you anticipate reaching your credit limit due to back-to-back travel, discuss placing your GTC in Mission Critical Status with your active component GTC monitor as soon as possible.
6. HQ RIO Customer Service Hour
To attend, use this meeting link: Join ZoomGov Meeting https://www.zoomgov.com/j/1613854292?pwd=dWh3QlEzRktGK2pNeUlOS3FlS0Iydz09
Meeting ID: 161 385 4292 Passcode: 936906
HQ RIO Customer Service Hour: Click HERE
Meeting ID: 161 385 4292
Passcode: 936906
DTS Support or RTS Support: Click HERE
TFSC: 1-800-525-0102 - DSN: 665-0102
AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb: AFRC.UTAPSWEB@US.AF.MIL