Have questions about DTS and Travel? Join the HQ RIO Customer Service Hour! Click HERE for more info!
We are aware of delays in processing payments. All affected payments are being actively tracked by the appropriate enterprise systems, and our support teams are working to restore normal processing times. There is no action required on the part of the traveler. We are continuously monitoring the situation and will provide a follow-up communication as soon as we gather more information or when standard payment processing operations resume. TAC has informed us that they are aware of the issue happening to docs stuck at OBLIG SUBMITTED and SPP SUBMITTED. There may be other issues, but this is two that they are aware of.
Travel Reimbursement Office (information updated as of July 7, 2026)
Total cases currently submitted, authorizations/vouchers, and business days:
- Currently open myFSS cases: 243
- Current DTS/ODTA myFSS tickets: 28, response time is up to 48 hours
- DTS/Auth: 489 authorizations working on depart dates on or before July 7, 2026
- DTS/Vouchers: 682 vouchers submitted Jun 13, 2026: 17 business days
- DTS/Local Vouchers: 67 local vouchers submitted Jun 18, 2026: 12 business days
- PCS/RTS: vouchers submitted Jun 24, 2026
DTS Support or RTS Support: Create a MyFSS ticket HERE.
FYSA: Once PCS vouchers complete technician review, they route through an auditor prior to being processed for payment. Once audit is complete, anticipate approx. 14 business days for Advice of Payment (AOP) generation in myPay and payment to your account/GTC.
Actions for the Member:
1. File your Travel Voucher within 5 business days of completion of travel per the JTR.
2. Monitor DTS or MyFSS for corrections to your voucher as appropriate and respond as soon as possible.
3. Ensure your email is correct in your DTS and MyFSS profiles to prevent delays in receiving notifications.
4. Communicate with your Detachment as soon as possible if your voucher is not meeting the processing times outlined above.
5. If reimbursement delays will likely cause your GTC balance to become past due, or if you anticipate reaching your credit limit due to back-to-back travel, discuss placing your GTC in Mission Critical Status with your active component GTC monitor as soon as possible.
6. HQ RIO Customer Service Hour
To attend, use this meeting link: Join ZoomGov Meeting https://www.zoomgov.com/j/1613854292?pwd=dWh3QlEzRktGK2pNeUlOS3FlS0Iydz09
Meeting ID: 161 385 4292 Passcode: 936906
Making Travel Arrangements
CTO, Lodging, Airline Reservations and Car Rental.
IDT Travel
This guide is specific to IDT Outside Normal Commute Distance Travel and IDT Lodging. It will show you how to make travel arrangements and claim expenses including IDT lodging.
HQ RIO Customer Service Hour is a live, video conference call to help answer pay, orders, and travel-related questions. It is held the second Saturday of each month from 8 to 9 a.m. MT and the fourth Saturday of each month from 2 to 4 p.m. MT.
Joint the Zoom meeting
Meeting ID: 161 385 4292
Passcode: 936906
DTS Support or RTS Support
TFSC: 1-800-525-0102 - DSN: 665-0102
AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb: AFRC.UTAPSWEB@US.AF.MIL