Have questions about the DTS transition, orders, travel, or pay? Join the HQ RIO Customer Service Hour each Thursday at 1100 MST/1300 EST. HQ RIO and detachment staff members will be on hand to assist you.
Join ZoomGov Meeting
https://www.zoomgov.com/j/1613854292?pwd=dWh3QlEzRktGK2pNeUlOS3FlS0Iydz09
Meeting ID: 161 385 4292
Passcode: 936906
Information is current as of 22 Apr 2024
Travel Reimbursement Office:
- Currently Open MYFSS: 66 cases
-
RTS: currently working vouchers submitted 21 Apr 2024
-
DTS (AT, MPA, RPA): currently working vouchers signed 13 Apr 2024 (398 awaiting review)
- Once reviewed, these vouchers to go the detachment for approval
-
DTS (IDT Travel, Mileage Only): currently working vouchers submitted 16 Apr 2024
- IDT Travel and Mileage Only vouchers go straight to approval after the member submits
-
DTS (IDT Lodging): currently reviewing vouchers submitted 16 Apr 2024, currently approving vouchers reviewed 16 Apr 2024
- IDT Lodging vouchers go through review first, and then to approval
-
PCS: currently working vouchers submitted 16 Apr 2024
Due to increased seasonal voucher volume, members can expect processing timelines of up to 30 business days to receive payment; this is contingent upon a complete and accurate voucher submission to TRO for processing.
FYSA: Once vouchers complete technician review, they route through an auditor prior to being processed for payment. Once audit is complete, anticipate approx. 14 business days for Advice of Payment (AOP) generation in myPay and payment to your account/GTC.
Actions for the Member:
1) File your Travel Voucher within 5 business days of completion of travel per the JTR.
2) Monitor DTS or myFSS for corrections to your voucher as appropriate, and respond as soon as possible.
3) Ensure your email is correct in your DTS and myFSS profiles to prevent delays in receiving notifications.
4) Communicate with your Detachment as soon as possible if your voucher is not meeting the processing times outlined above.
5) If reimbursement delays will likely cause your GTC balance to become past due, or if you anticipate reaching your credit limit due to back-to-back travel, discuss placing your GTC in Mission Critical Status with your active component GTC monitor as soon as possible.
TFSC: 1-800-525-0102 - DSN: 665-0102
AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb: AFRC.UTAPSWEB@US.AF.MIL
FOR DTS SUPPORT:
Contact your detachment Organizational Defense Travel Administrator (ODTA).