RTS

RTS

As of 1 Oct 2023, RTS (myFSS) will no longer be used for IMA/PIRR travel reimbursement.  This website will be updated soon with new training and guides.  Click the "DTS Transition" link at the top of the website for more information. 

If your orders say to file for reimbursement via RTS, that means you'll file your voucher via myFSS. IRs don't use eFinance. 

There are detailed steps for filing RTS-based travel vouchers in the IR Guide (link on the right). When you've gathered your documents, be sure to submit them via the myFSS Travel Voucher Submission link HERE.

A new system is now available to assist IRs with creating the paperwork for RTS filing.  
DFAS-Rome built an online tool to quickly and easily draft 1351-2 vouchers.  You can access it directly on this link: https://smartvoucher.dfas.mil/voucher/consent

INSTRUCTIONS:

WHO: Any IR with MyPay Credentials or a CAC can access this easy to use tool

WHAT: DFAS SmartVoucher is an easy to complete travel voucher tool that guides you step-by-step through a series of questions, and then it creates a completed DD Form 1351-2. SmartVoucher makes sure all the required fields are filled in to create a complete and accurate voucher (think of all the time you save by not having to rework your voucher and getting paid faster!)  This is simply a step to assist you in completing the voucher correctly.  You will still need to follow the regular steps of sending the voucher and supporting documentation to HQ RIO travel via myFSS to get reimbursed.

HOW: Complete the 12351-2 by using DFAS SmartVoucher. 

Do not submit to DFAS. 

Do open a myFSS case to submit your travel voucher and attach the 1351-2 you generated by using DFAS SmartVoucher along with your supporting documentation.

Ensure that the 1351-2 is complete and accurate, capturing your entire itinerary, and is signed accordingly.  Ensure that your orders and travel receipts are attached to the myFSS case.

SUPER IMPORTANT:

- Under SmartVoucher Step 5 "Itinerary Information", Members should click on "Add Itinerary Information" button once for EACH leg of their trip... ie. They should build and complete a pop-up worksheet for drive to the airport, travel on the plane, TDY location, etc.

- There is sometimes an initial ERROR 500 that pops up... if this happens to you, do not fret! SmartVoucher saves ALL of your forms in a library for you to go back and access even if you get this error.



  Additional RTS Resources

Travel Navigation

Travel Reimbursement Office
(Information updated as of Jul 13, 2026)

Current Processing Times and Backlog

CATEGORY CURRENT VOLUME STATUS/WAIT TIME
DTS/OTDA Tickets 17 tickets Up to 48 hours response time
myFSS cases 311 open cases Varies
DTS Authorizations 493 authorizations Processing departures on/before Jul 13, 2026
DTS Vouchers 728 vouchers Processing submissions from Jun 18, 2026 (17 bus. days)
DTS Local Vouchers 69 vouchers Processing submissions from Jun 17, 2026 (17 bus. days)
PCS/RTS Vouchers N/A Processing submissions from Jul 07, 2026















 



⚠️ IMPORTANT FYSA FOR PCS VOUCHERS: Once technician review is complete, your voucher routes to an auditor. After the audit, anticipate approximately 14 business days for Advice of Payment (AOP) generation in myPay and deposit to your account/GTC.

 Member Action Items

  1. File Promptly: Submit your Travel Voucher within 5 business days of travel completion (per the JTR).
  2. Stay Responsive: Monitor DTS or MyFSS for returned vouchers and correct them immediately.
  3. Verify Contact Info: Ensure your email is accurate in both DTS and MyFSS to receive notifications.
  4. Communicate: Contact your Detachment if your voucher exceeds the processing times listed above.
  5. Manage GTC: If reimbursement delays will cause your GTC to become past due or maxed out, contact your GTC monitor ASAP to place it in Mission Critical Status.

📞 Need Support?

  • Ticket Submission: Create a DTS or RTS Support ticket via MyFSS HERE.
  • HQ RIO Customer Service Hour: Join our live Q&A via ZoomGov: Join Meeting.

 

Making Travel Arrangements
CTO, Lodging, Airline Reservations and Car Rental.

IDT Travel
This guide is specific to IDT Outside Normal Commute Distance Travel and IDT Lodging. It will show you how to make travel arrangements and claim expenses including IDT lodging.

GTCC Policies
Government Travel Card use is mandatory for official travel expenses.  The program, however, is managed through your active duty unit of assignment's GTC Program Manager.  For any questions, contact that person or your Unit Reserve Coordinator. 

Helpful Links

HQ RIO Customer Service Hour is a live, video conference call to help answer pay, orders, and travel-related questions. It is held the second Saturday of each month from 8 to 9 a.m. MT and the fourth Saturday of each month from 2 to 4 p.m. MT. 
Joint the Zoom meeting
Meeting ID: 161 385 4292
Passcode: 936906


DTS Support or RTS Support
TFSC: 1-800-525-0102 - DSN: 665-0102

AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours:  1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166

Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb:  AFRC.UTAPSWEB@US.AF.MIL

RIO Connect

RIO Connect phoneApple Store link to downloadGoogle Play Store download link

Guides


Quick Guides page graphic link
 

Graphic link The Guide for Individual Reservists page