Information is current as of 9 May 2022
Travel Reimbursement Office:
•Currently Open 614 records/myPers tickets (up from 550 on 6 May 22)
Due to an surge in IMA travel and manning issues, you can expect a longer than usual wait for reimbursement submissions. Allow 40-45 business days after submitting a complete and accurate voucher for payment. If your voucher is outside these processing times, please contact the Total Force Service Center (TFSC) at 1-800-525-0102 or your assigned detachment with your myPers ticket number. The TFSC or Det will contact the HQ RIO TRAVEL for oversight/updates.
If your delayed reimbursement might cause your GTC to go past due, you can request it be put into Mission Critical Status. Contact your active component GTC monitor to request it. HQ RIO Commander Col Segura has signed a memo to assist you with this request.
TFSC: 1-800-525-0102 - DSN: 665-0102
AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or UTAPSweb: AFRC.UTAPSWEB@US.AF.MIL
FOR DTS SUPPORT:
Contact your Organizational Defense Travel Administrator (ODTA).